This Privacy Policy ("Policy") explains how Sauna Nationwide ("we," "our," or "us") collects, uses, discloses, and safeguards your personal information when you visit our website, purchase sauna units or related products, or interact with our services. We are committed to protecting your privacy in accordance with applicable laws and regulations.

We accept returns within 7 from the date of received saunas, cold plunges, and accessories products purchased through Sauna Nationwide(This) website. To be eligible for a return, the following conditions must be met:

• The item must be in its original packaging and unused.
• The item must be accompanied by the original receipt or proof of purchase.

• For returns due to manufacturer's defects within one year, we will provide a full refund or exchange the item at no additional cost, including return shipping.
• For general returns within the specified return period, a refund will be issued to the original payment method once the returned item is received, inspected, and confirmed to be in unused and original condition. Return shipping costs are the responsibility of the customer.

In the event that your product is found to have a manufacturer's defect, we will accept returns or exchanges within one year from the date of purchase. Manufacturer's defects include issues related to the design, materials, or workmanship of the product.

The following items are non-returnable:

• Products that have been used or are not in their original condition.
• Products without their original packaging and proof of purchase.
• Custom-built or specially ordered saunas, cold plunges, or accessories.

To initiate a return, please follow these steps:

• a. Contact our Customer Support Team through “Contact Us” page of this website to request a return information.
• b. Once you receive the provided return information, securely package the item in its original packaging. 
• c. Ship the item to the address provided by our Customer Support Team. Please note that you are responsible for the return shipping costs, except in cases of manufacturer's defects.

If your item arrives damaged or is lost during shipping, please contact our Customer Support Team immediately. We will work with you to resolve the issue and ensure a replacement or refund as necessary.